FAQ

Is YAYA a retailer?

We are a manufacuturer mostly producing bulk order products and offering relevant service. We also provide OEM/ODM product and service for designated requirements. Onsite and online retail order is also in our business range.

Would YAYA be able to do OEM/ODM?

Definitely. YAYA has strong and experienced R&D team and designer team to help customers to achieve their particular goals for bulk orders. We provide one-stop services from concept to mockup to final finished products.

What’s the minimum order quantity?

It relies on product category, normally 100pcs for Speaker Powerbank Combo/Speaker WIFI Camera Combo/WIFI Camera Lamp Combo/VR Glasses, 500pcs for emergency/travel chargers and 1000pcs for mobilephone chargers/adapters and cables. For OEM/ODM orders, MOQ would be based on specific requirements and cost.

What are the payment terms?

We accept payment through T.T/WU/Paypal/Payoneer. Bulk order terms in detail: full payment for samples and 40% deposit for formal order, balance paid against shipment.

Can YAYA fulfill my special requirements/customized samples with logo?

Sure. We would need your logo in AI/PDF format and show its explicit location and size on the product and pantone color number is also neccessary.

Does YAYA provide samples to check quality and functioning?

Yes, samples are free for 1-2pcs and may charge more than 2pcs, maximum sample quantity is at 10pcs.

I made a OEM/wholesales order. What is the after-sale service?

We regularly provide 0.3%-1% free spare parts against shipment and usually guarantee 1 year limited warranty for most of our products and 6 months for accessories,  therefore after-sale service is entitled during the warranty valid period for any quality or function problems related. You can get back to us for the repairment and replacement.

Will my parcel be charged customs duties and taxes?

We ship all of our products directly from our warehouses in China to your country, and all imported shipments must first clear customs. Taxes and other customs charges, if incurred, will be collected by the courier upon delivery. The actual amount payable is subject to the rate determined by local custom authority.

How many items can I buy in one order?

There is no limitation for all items.

Can I amend my order once the order is being processed?

We package your products very soon after the order is placed which means your order cannot be amended once the status of your order has changed to “order processing”. This includes changing the delivery method, payment method, shipping address, color/quantity of items, or applying a discount.

What if I change my mind and don’t want to accept the parcel?

If you do not accept or sign the package when it’s delivered to your address, we will ship the package back to our China warehouse. Please note that you’ll be responsible for the return shipping fees. According to our delivery partners, the international shipping cost of a single parcel can be very high with a minimum charge of US$55 for the first 500g and US$10 for every subsequent 500g. Meanwhile, the original shipping fees from China to your country and taxes paid are not refundable. If you don’t want the parcel any more, it’s recommended to accept your parcel and then apply return service instead of rejecting it. For more information on our return policies, please click here.

After your order is placed, please make payment within the period indicated on the payment page, otherwise the order will be canceled.

After your order is placed, please make payment within 72 hours, otherwise the order will be canceled.